New ProTools website - wtf?

After recently receiving an advanced email about the unification of all Avid products on one central website, I sighed with relief. My sigh was due to the fact that the (previous) digidesign website was not what you would call, the best as far as it's navigation was concerned. The email, as far as interpreted, explained that the new"Avid" website would fix some of these problems, and thus present the public with a new, easy to navigate site under the avid banner.

Well... today I was trying to install my "Complete Production Toolkit" software, and was greeted by window after window of countless links - and in fact the pages just kept me going around and around in circles... to no avail and still not to a link of the software. It all started when I inserted my PTLE 8 disk to do an install from disk. When I found the folder with the "additional installers" I was greeted by a text document which mentioned that the installation is a link found in my digi account.

The first mission was to go to my digi account. I found the link which said "my Account" and my login and password were accepted. Good start. I was then taken to a new "Avid" login page which wanted a new email login and password. After placing my details in again I was directed to a page - my new "my account".

The problem now is, I have NO software backlog of my previous "my account" digi downloads and thus there is No record of any of my purchases, meaning I have no link to download the "Digi Complete Toolkit". What there is however is a link saying Avid downloads. Clicking on this brings up a list with all the Avid downloads. This enables me to then search the entire Avid website for "Digi Complete Toolkit". The problem is.... the search function doesn't find it. Actually, it doesn't find any thing for "complete" - and the only software it finds for "toolkit" is PT7.4.

OK, so I spent about another half an hour digging around the website. This proved to be slightly fruitful. I did manage to find the new Complete Toolkit product description page. I even found (under More resources) a download like to the file. Unfortunately though, the link seems to be broken...

WOW I am so blown away by this new easy to navigate website. NOT!

No comments: